Public Information Officer

We have a fantastic opportunity for a talented, forward-thinking communications professional to join our team as Public Information Officer (PIO) to take the reins of citywide communication efforts! The PIO works with the public and City staff wearing multiple hats, while approaching each task with tact, discretion, and professionalism. Under general direction, the PIO plans, develops, and implements comprehensive public relations and communication programs for the City; manages media relations activities; oversees Citywide strategy and crisis communication; serves as liaison to the Library and Public Arts and KSAR (public television) committees; maintains social media platforms and analytics, the City’s website, and visual communication initiatives; prepares news releases, fact sheets, stakeholder and community correspondence, articles, and newsletters; provides complex support to the City Manager and Assistant City Manager; and provides professional-level resources for organizational, managerial, and operational effectiveness. 

City offices operate on a 9/80 schedule. This position is located at City Hall, 13777 Fruitvale Avenue; operational hours are 7:30 am-5:00 pm. 

KEY RESPONSIBILITIES FOR THIS POSITION 

Strategic & Crisis Communication: Proactively provides strategic internal and external communication about City actions, events, programs, and projects. Continually evaluates the City’s communication efforts and adapts to new approaches and technologies. Maintains and updates the City’s Crisis Communication plan. Selected candidate will complete Everbridge and FEMA-required training to be certified to send out AlertSCC messages on behalf of the City. 

Community Engagement & Events: Serves as the staff liaison for KSAR, the local community access television station. Manages and staffs the annual “Safety Fair.” Supports Assistant City Manager on citywide events. Has a customer service mindset and responds to resident correspondence with the City as needed. Manages City’s social media accounts and provides analytics and insights on best practices. 

Project Management: Manages and maintains the City’s website. Completes key projects in support of City Council and City Manager Department priorities, which includes developing staff reports and presenting to City Council. May act as project lead, developing plans initiatives and execute the development of programs or initiatives, and recommending communication strategies.