Communication and Engagement Officer

The City Manager’s Office is searching for a skilled Communication and Engagement Officer. Someone who lives and breathes community engagement and fostering connections to and amongst residents. The ideal candidate will focus on proactive communication by providing timely, accurate information to the public, the media, and internal stakeholders. The messages created should support the City's brand and help maintain community trust. This position will serve as the backup Public Information Officer (PIO) for the City, providing essential support in maintaining consistent and effective communication.

In this role, you will focus on Arcadia’s storytelling! Stories are a powerful communication tool and this position will be responsible for planning, designing and implementing the messages that tell our story as a City. Embedded within ‘our story’ is the need to create and manage City marketing and communications, social media content, and print and digital communication mediums like the monthly utility insert, the monthly email newsletter, and the City’s website. Strong experience in digital editing, photography, and videography is highly desired, as these skills are key to producing high-quality content that represents the City’s initiatives and values. While not a direct supervisory role, this position may offer internal leadership by contributing to communication strategies and collaborating across departments. 

If you want to join a team that inspires you to go above and beyond, we invite your application!

KEY QUALITIES:

- People-oriented with great interpersonal skills

- Excellent presenter with distinguished communication skills

- Proactive team player who takes initiative

- Bilingual in Mandarin and/or Cantonese is desirable.

RECRUITMENT PROCESS AND IMPORTANT DATES

Application Filing Deadline: 1/09/2026 11:59 P.M Pacific

Submit a detailed, thorough online application. 

Examination Process:

Telephone interviews: Week of January 19, 2026  (Pass/Fail)

Under general direction, perform a variety of professional and technical duties in support of Citywide marketing and promotion programs; will perform some video production duties to include simple recording and production for social media and website content; create, manage, and maintain consistency in branding and marketing across all communication platforms used by the City, including graphic design, social media, website content, promotional material, media placement, special projects, and departmental requests; develop and implement communication and marketing strategies for the City to maintain and further develop positive relations with the public and emphasize timely, accurate information to the public, media, and other stakeholders; coordinate and participate in advertisement for City functions and events; interact with the public, staff, elected officials, and stakeholders; perform other duties as assigned.

Minimum Qualifications:

Any combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. The incumbent will possess the most desirable combination of training, skills, and experience, as demonstrated in past and current employment history. A typical example includes:

Experience:

Three years of experience in marketing, branding, media relations, and five years of experience in utilizing social media and online engagement tools.

Training:

Equivalent to a Bachelor's degree in marketing, communications, journalism, or a closely related field from an accredited college or university.

License or Certificate:

Possession of, or ability to obtain, an appropriate, valid driver's license.